Schedules patient appointment chains (specialist, lab, follow-up) with insurance pre-auth handling and no-show prediction.
Tess handles 40-50% of what a patient coordinator does — at about 15% of the loaded cost.
30-day money-back guarantee. No questions, no pro-rate.
You bring Tess on, and the patient appointment chain starts holding together. The specialist consult, the lab, the imaging review, the follow-up — all booked in the right order with the right gaps. Pre-auth tracks itself. No-show risk gets surfaced before the slot opens. Your patient coordinators spend their day talking to patients as people, not running an appointment factory. Your providers see the patients who need them, when they need them. The patient experience improves where it counts: how fast they get answers.
Patient scheduling is the most consequential coordination problem in healthcare. A missed appointment delays diagnosis. An unscheduled follow-up loses the patient. Insurance pre-authorization sits in a queue while symptoms worsen. Tess handles the patient journey, not just the appointment.
Specialist consult, lab work, follow-up. Tess schedules the whole chain in the right sequence with appropriate gaps.
Tess submits prior-auth requests, tracks status, and holds the appointment slot until authorization arrives.
Tess flags patients with elevated no-show risk based on history and proactively confirms or reschedules.
All patient communications use HIPAA-compliant channels. PHI never appears in calendar invites or third-party tools.
Each provider's scheduling preferences (block schedules, surgical days, no-overbook rules) are learned and respected.
Tess writes to patients in clear, non-clinical language and sends reminders in the patient's preferred channel.
The labs book first. The PET books after results land. The consult books after the imaging is reviewed. The patient gets a single confirmation, in language a human wrote. They don't get bounced between three departments to figure out the order.
The waitlist gets offered the slot. The swap confirms. Your provider's day stays full. The cancelling patient gets rescheduled into something that works. Nobody on your front desk team had to call eight people to make it happen.
The auth request goes in. The MRI slot is held while it processes. When approval comes, the patient gets the slot. When approval is denied, you're notified before the patient calls asking. The patient gets the answer they need on the timeline the symptom demanded.
The appointment books with a 48-hour confirmation requirement. A backup slot is held. The reminders go out in the patient's preferred channel. They show up, or they reschedule before the no-show happens. The provider's day stays whole.
Tess is hired by your company, not by a single person. Once Tess is connected to your workspace, Tess is available to everyone on your team who needs the work done. One subscription. One price. The leverage scales with your team, not the cost.
Sees no-shows drop, room utilization climb, and the front desk stop sounding panicked at 9am. The schedule holds together at the level the practice was designed to operate at.
Sees the patients who need them, in the right order, with the right context. The day's schedule reflects clinical priority, not just whoever called first. Burnout drops because the day makes sense again.
Stops running an appointment factory. Starts talking to patients as people. Handles the conversations that need human judgment — the worried family member, the complex case, the patient who needs reassurance.
Gets the labs, the imaging, and the consult booked in the right order, in language a human wrote. Doesn't bounce between three departments to figure out the sequence. Gets answers on the timeline the symptom demanded.
Tess serves practices of 4-15 providers well. Multi-site networks typically deploy one Tess per location, with shared preference learning across the network. Your CSM helps you size the right deployment during onboarding.
Per-seat scheduling tools scale with your provider count. ANCI doesn't. An 8-provider practice pays the same as a 4-provider one. The leverage compounds as your practice grows.
If Tess isn't running appointment scheduling, insurance pre-auth, and no-show prevention the way we promise by day 30, we refund every dollar. No questions, no surveys, no exit interview. The guarantee is here because hiring an agent should feel as safe as hiring a person, and that means knowing you can change your mind.
Tess pays for herself before the first quarter ends.
Yes. BAA available. PHI handling follows the strict minimum-necessary principle. Patient names and details never appear outside the EHR-connected scheduling layer.
Epic, Cerner, athenahealth, eClinicalWorks at launch. Integration is bi-directional: Tess reads patient records, writes appointments back.
Tess handles commercial, Medicare, and Medicaid pre-auth workflows. Each payer's specific requirements and forms are built in.
The executive (or their EA) can complete personal calendar access in about 30 seconds. For full team deployment, your IT administrator needs to approve the integration — most teams complete this in under 10 minutes. We provide a setup guide for IT administrators you can forward to them.
Yes. Multi-site networks, hospital plus outpatient clinic plus imaging center plus lab. Tess coordinates the patient across all of them.
The first launch customers lock in introductory pricing for the lifetime of their account. Same Tess, same engine, well below standard pricing when it opens up.
Compare to a patient coordinator: $65K/year loaded. Tess costs $9,540/year — about 15% of the role she handles.
30-day money-back guarantee. No questions, no pro-rate.
